Although this headboard looks nice, we noticed a quality issue when we were assembling the product. When the top of the headboard is screwed together, the screws went right through the top finished board. Either the screws provided were too long, or the screw holes were drilled too deep. Either way, the screws permanently damaged the top finished board. I did not seek to have the product replace, so cannot comment on any return process. During the initial order process, I did have a question and spoke online with a customer service representative who was very helpful and professional.