The chair arrived at my home days after we had ordered it, but in bad condition. The wood finishing was severely scuffed as though it had been used. During the assembly we noticed that some of the screws were already in place and not in the bag; not sure if it was suppose to be that way. The assembly was easy enough and directions not entirely needed. All in all I would of much rather sent it back then have kept it, but out of necessity we didn't. It seems to be of quality so I believe it was previously used even though its was not marked as such. A warning though, if your looking for a chair to lean and lounge in this is not for you, it has a very stiff back.