The reason the review is mixed, is because I like the pillow and my wife doesn't. The funny thing is, the thing that I like most about it is the thing she likes least about it. It is kinda flat, not too puffy...which is a big plus for me, since I'm a stomach sleeper. I'd give it 4 stars for comfort, my wife gives it 2...thus we come up w/ a 3 star rating. Not quite the same memory foam feeling I got from the expensive tempurpedic pillows in the Sleepys store. You don't really sink into it.