I admit I read almost all of the reviews prior to buying this mattress. It's 5 stars are well deserved.When it arrived, the box was a mess, but the mattress itself escaped any damage. It comes jelly rolled and hermetically sealed. It is heavy, but because it's compacted I was able to lug it up three flights of stairs (I'm 5 feet tall) along with the help of my 10 and 12 year old sons. (The 6 year old provided verbal support).The mattress is visually perfect. No irregularities mentioned in some other posts. After a few hours, it hit its 10 inches. Still, do not sleep on it for the recommended two days. The issue is not that it needs to attain its full loft, it is that it reeks some pretty noxious fumes. Crack a window and leave it be.The mattress is comfortable and conforms to one's shape. I have lower back problems and am a side sleeper. This has been very good for me. The kids would make mattress angels if they could. Punching it will leave an impression, but it won't take a face imprint. (They've tried).