After we'd hung this light, we noticed a lot of rust on it. I was so disappointed and this was my first order at Overstock. Plus, it was just a few days before Christmas and I was really wanting the new light in my dining room for entertaining. I called Overstock and was AMAZED at the service I received. The service rep told me "no problem" and apologized for the problem. He offered me either a discount on the existing product or to keep the existing product up and in use until a replacement arrived. I chose the replacement option and when it arrived, with the free return shipping, we are very pleased. I will definitely use Overstock again and am really, truly suprised at the great service received. You just don't find that much anymore! Especially, online! Thank you!
- How did the color on site compare with the actual product? Good.
- Please tell us about the quality of the product. The quality of the original product was not acceptable. It came rusted. This was my first order at Overstock and I was really disappointed, especially since we didn't discover the rust until the light was hung. The replacement light is as described and looks very nice in my dining room. The iron is a bit rough, but you can only tell if you get up close to the light.
- How accurate was the on site description of the product? Very accurate