I was a little leery about purchasing a chandelier online but I couldn't find what I wanted in the stores. This fit my bill perfectly. Everyone compliments me on it and contrary to other reviews I found it simple to assemble. The crystals came with a few scratched but I emailed the company and they sent me out replacements right away. I'm not going to say these are gorgeous waterford crystals or something to that effect as they are just glass however it's a very beautiful piece. Customer service was great. Shipping was quick and we love the chandelier. The only reason I gave it a 4 was becasue of the glass teardrops they are not crystals but still look great and for the price you can't expect more. We are very happy with our purchase!!