I ordered two of these pillows, and the quality is excellent! The insert completely fills the entire pillow cover which is very well made. Unfortunately, the pillows were shipped directly from the manufacturer and were simply placed inside the box with no additional wrapping (i.e. a plastic bag or wrapper). The box was torn open somewhere en route and one of the pillows was wet when I opened the box. Had it not been for that, I would have been thrilled with, and kept them. Overstock's customer service is second to none and assisted me with getting these returned.