I read many reviews most bad, some good.I was extremely reluctant to purchase this vacuum for my wife but comparing it to the competition I had to take a chance. I purchased the extended warranty through overstock.com because I did not want to chance the claims of Bissell customer service being correct. Pros: Decent price, amazing sucshion, easy to use, really does an excellent job cleaning a huge mess. Cons: Had to purchase a tool which supposedly was included, it is a refurbished unit and had a large blemish in the fron under the handle, Overall I am very, very pleased. Clean up is super easy, changing filters also easy, everything is clearly labled, I love the turbo tool! I only picked up the manual to make sure all the parts were in the box. I would definately recommend. to anyone who is interested in a decent vacuum at a great price with a variety of toold onboard. So far it has been very dependable no issues whatsoever.