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immilling Review

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Rating
Huge, heavy and not complete
 from Biddeford Maine,  Oct 4, 2011

Calling this desk huge is an understatement, just like calling the universe huge, which it is. However the very word "huge" does not convey the enormity of this desk. It came in three large heavy boxes, and took about 8 hours to assemble. While the finished product looks nice there were several issues I ran into during assembly process. The first thing I noted, is the parts needed are spread throughout the three boxes, requiring one to open all three, and spread the parts around. This creates an unnecessary step that took time. The drawer assembly was far more complicated than it should be, and one drawer face was not correctly manufactured. I was also missing the right size fasteners in the kit, and found myself at the local big box hardware store getting the right ones. While Bestar did replace the defective price and missing hardware it took the better part of a week. This was unacceptable considering the price I paid. The doors to the hutch did not fit, and I had to spend an inordinate amount of time adjusting the hinges. They are not perfect, but they are close. I would have liked one long drawer under the hutch portion of the desk. All in all it is a good product, but not outstanding. If you don't mind the time consuming and laborious assembly, lack of quality control and slow customer response, perhaps this is the desk for you.

  • How accurate was the sizing? fairly
  • Please tell us about the quality of the product. heavy particle board, cheap laminate
  • Was the product free of any manufacturer defects? no
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