sharondempsey Review

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Missing Parts and Bad Customer Service
 from Mount Pleasant SC,  Jun 10, 2011

My son ordered this chaise for his new home. Once it arrived and he attempted to put it together he quickly discovered that they did not send the legs, after several attempts to reach someone on the phone they assured him they would send out legs ASAP. Well they did and once again an attempt was made to put the chaise together only to discover they had sent the wrong bolts to connect the back section to the lounger section. When we called customer service they told him to go to Home Depot and buy what he needed and they would reimburse him the cost. My son did as instructed only to find out they could not get anything to match up that would work. Once again a call was made to customer service and this time he was told to box the chasie up and send it back at which time they would send a replacement out.....this is going on a month now. I am sorry to say that this is going to be our last purchase with Overstock.

  • Did the color match the color displayed onsite? yes
  • How is the quality of the product? average
  • Did the description onsite accurately describe the product? is smaller than described
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