overstockreviewerppp Review

This product can only be shipped to certain zip codes. View full details page for more information.

View Full Details

This item is out of stock.

Product is insultong - Overstock service likewise
 from Boston,MA,  Nov 20, 2012

I received the item and opened it - as I understand that foam pads need some time to get to their size I left it open for 6 hours. The thickness is simply insulting - less than 1/4 of an inch. The pattern on the foam pad was also not according to the product's image on the website; thus I assumed due to such contrast on the product description and the product i received, that this could have been a wrong item sent. Go in touch with Overstock and explained the situation. They told me they would investigate and send the correct item. I sent the item back and received a new one in about a week. Surprise..surprise...the item was exactly the same as I received on my first shipment. Once more I got in touch with Overstock and mentioned I felt insulted because the product is horrible and because they never even checked it before sending a replacement item. Now I was asked to send the item back once again and only when they received my item would they provide me with a refund. An important note here - Overstock costumer service never acknowledged the mistake they made or apologized for the inconvenience caused. This is something every client should be aware of when buying from Overstock - I'd definitely prefer to pay a couple extra dollars and get good costumer service from somewhere else - and I'm pretty sure that somewhere else the product description would match the product you get - the item I was sent and the way Overstock handled this situation is unacceptable for any client. In an economy like this you'd imagine a company would make every possible effort not to lose a client - not the case with Overstock.

Was This Review Helpful?