We have been sleeping on the mattress for a couple of weeks now and it has been awesome! I can't feel my husband moving around and I wake up feeling refreshed. Perfect combo of soft and firm. We haven't had it long so I can't comment on durability, but for $**** total cost we couldn't be happier! The white glove service was really just okay. They got the mattress a bit dirty and we didn't have them set it up because we didn't have our king size bed yet. Again, we only paid $1 for shipping so awesome deal!