I ordered this for my sister and the first one sent just didn't work well. I contacted Overstock, explained the unit's problem, and was asked if I wanted to have a replacement or refund. Having dealt with Overstock before, I asked for a replacement. My sister had it the NEXT DAY! I have never received such service from anywhere like this! To send an overnight replacement is unheard of to say the least. It is great to know that when there's a large expenditure item such as a Nook Tablet, even refurbished, you can really trust spending your money there, get a great item at a great price and have superb customer service! Go, Big O!
- How did the image on site compare with the actual product? Perfectly
- Was the product free of any manufacturer defects? No
- Please tell us about the quality of the product. The replacement is great!