I love these blinds - the way the light filters through the bamboo gives a warm glow to the room. I had them in my guest room from a local bigbox and liked them so much wanted to put them in the living room but could never find the right size for my picture window at any of the local retailers. Then the Overstock light bulb went off in my head and, sure enough, they had them. The wand quit working within a couple of weeks, and since I travel a lot I never got around to calling for almost 6 months. I was hoping to be able to get some kind of repair kit to fix the mechanism - I never expected a replacement after so long, but the rep was SO great and they sent out a replacement the next day and a shipping label to return the defective one! I am very impressed with their customer service! Haven't had a problem with the new blind. It's so great to actually GET customer service from the Customer Service department.