We are very pleased with our new bed. There was a little mix up with the shipping,but, Overstock was very helpful in resolving the issue. They even offered to ship another bed and they would worry about the shipping issue with the first bed. We were told shipping could take up to six weeks depending on availability and we had our bed in less than two weeks. I am always pleased with the service we receive from Overstock and will purchase other items in the future.