This was my first memory foam pillow, and while it is nice quality and doesn't heat up like some memory foam, it was too thick for me. It felt very firm and rather than gently conforming to my head, it seemed to hold my head too high and at a somewhat uncomfortable angle. I rated it 5 stars anyway because I passed it on to my dad and he loves it. At 6 feet he is over a foot taller than me, so perhaps height has something to do with it. He also has chronic neck pain from cervical disc degeneration, and says the pillow has helped tremendously. My mom loves it because she says he stopped snoring with this pillow!