This pillow is really a great deal as far as I am concerned. I have waited two months to write this review to give it time to break down if it was going to, like most other pillows do. It is still in it's original shape and comfort level. It is a good size pillow and heavy, but is quite comfortable, and fits into a large standard pillow case. I would not exactly classify this as soft. I would say medium probably. Once your head sinks to a certain level, it stays there. When you roll over, it readjusts quickly. I am very happy with this outside being a little firmer than I would have liked.