This rug was supposed to arrive on dec. 24th per the overstock invoice. I was very excited to get this in time for Xmas dinner. Unfortunately, I received an email alert from the third party delivery co. that my rug would be delivered. Dec. 27. This being my first purchase, I was disappointed. The overstock customer service rep. was courteous and apologetic. I think her name was Diane, she called the logistics company and had answers immediately. My rug had been loaded onto the wrong truck and that truck wouldn't be dispatched until after Xmas day. The overstock rep offered to refund the cost of the rug. But i still loved the rug. iI received the rug on the 26th and it was stunning. The rug is in my dining room and it makes the room pop! It is still shedding a bit. I wish this rug came in other colors. I would buy another immediately. In the end, I was happy with the purchase.
- How did the color on site compare with the actual product? The colors were accurate.
- Please tell us about the quality of the product. I was pleasantly surprised at the thickness and density of the rug.
- How accurate was the on site description of the product? Rug is as described.