Although my first order was lost somewhere between Georgia and Washington state, after I contacted UPS and Overstock I was given a new delivery date. And my rugs arrived only one day later than promised. Nobody could tell me what happened, but there was no problem getting a replacement order going. Everyone at Overstock and UPS was very nice and helpful, and there was lots of correspondence to assure me that my rugs were on their way. So even though I did not have my new rugs for my Thanksgiving Day dinner party, I have them now for Christmas. And I love them!
- How did the color on site compare with the actual product? The color is close to the web picture, but not exact. Maybe a better descriptor than just "red." Didn't matter because the color is rich, beautiful.
- Please tell us about the quality of the product. One reason I chose this rug was the depth of the pile. I'm not sure how it's measured (.39"), but it certainly feels good underfoot.
- How accurate was the on site description of the product? Right on.