These pillows just arrived, and I could not wait to order a second set after unpacking the first ones. I ordered the firm ones, and they are firm, but covered with enough softness to make you feel like you are sleeping on heavenly clouds. One note. the anti-bacterial pillow covers which were on my prior standard size pillows are too small for these queen size pillows, so I'll need to get new ones. Otherwise, there pillows are absolute perfection!