Just like many others who have written reviews for this item, I have been contemplating purchasing a piece like this for quite some time, but the price has always given me pause. When I saw this chaise on Overstock, I was quite pleased and decided to give it a try. The chaise arrived in a very large box that was in remarkably fine shape, but inside, the caps on the base were completely crushed. After a call to customer service the return was arranged and another was sent in its place. The second time was a charm. Though the box was beyond mangled, the chaise was in surprisingly decent shape (just a few minor scratches on the base) and this time the caps were in a separate bag and well packed instead of already attached to the base. With that, what little assembly was required was quite simple, the leather was nice enough for the price, and the contour of the chair is quite comfortable. However, like the other reviewers, I have to agree that the neck roll is torturously stiff, but it has a zipper. So, I'll likely take it to an upholstery shop to replace the hard foam core with a softer, more malleable material.