Just received my new chaise lounge. I had experienced a bit of buyer's remorse once the transaction was in motion, but any thoughts of regret disappeared once the chair was assembled. It's a beautiful piece of furniture and VERY comfortable. As others have mentioned, the box was totally mangled when it got to my house, but the pieces inside were well-wrapped and undamaged. The "pillow" may only add to the aesthetic features of the chair; it certainly isn't comfortable or useful. There were no instructions for assembly, but it was SO SIMPLE to put together that I didn't miss them. All in all I am thrilled with this purchase.