While the stools are fine, the items needed to put the stools together were not included in the shipment. I had 2 different "chat" sessions to request the tools/screws/etc. A week later when they arrived the shipment only contained enough to put ONE stool together, I had 4 stools. So, another call was made, and after another 5 days I had the materials I needed for the other 3 tools. The allen wrenches they provide are awful, they were very hard to use and became stripped very quickly. I had to go to the hardware store to buy a whole set of new allen wrenches in order to put these together. So, in summary, the stools were fine but the materials department was awful.
- How did the color on site compare with the actual product? good
- Please tell us about the quality of the product. The wood/paint job on the wood is good. There are not many areas where the wood is not smooth.
- How accurate was the on site description of the product? good