I need to understand this problem. I ordered a Keurig Desk model on 11/22 for my husband's birthday (12/12). I was notified it was shipped on 11/24 and the money was taken out of my bank account on 11/23. This is 12/3 and there is still no further tracking info available except that the label was made. So I contacted Overstock via Live-Chat. The rep says they are following up with UPS to see why the info was not updated. I contacted UPS and they said the package was never shipped - only a label made. Why did Overstock take my money from my account when they hadn't sent me my order? Now they say the item is out of stock so it cannot be replaced promptly. The bigger problem I have with this is that I could have gotten it the weekend after T-Giving (which I planned to do in the first place) for much less money than what I'll have to pay to get it now! This is my first order with Overstock.com. How do you plan to fix this?
Hello slrender, We apologize for the inconvenience of you not being able to receive your order and would be happy to help. Please email you order number to email@example.com.
I ordered a Keurig also on black friday and the same thing happened to me. The label was created, but ups never got my shippment. i followed up with both Overstock and UPS. Come to find out, the truck with my shippment on it was stolen. Overstock refunded my money, but now I have to rebuy the gift for more money since it was on sale when I purchased it. Overstock pretty much told me in the email that they sent me that I should have been quicker when ordereding since things go quickly while on sale. When I made my purchase, there were 5 or 6 machines in stock. I will not be using Overstock again because this was a big pain in the butt. The service is terrible, you don't get what you order, and they are rude. i hope you have better luck then I did.
Hello cakenrose, I'm very sorry for the issues with getting your item and with our customer service. We would like to make this right for you. Please send your order information to firstname.lastname@example.org and we would be happy to look further into this for you.
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