Customer Care is Worse ever
I placed an order after 10:00pm . Decided the rug was the wrong color , first thing the next morning -8:00am called customer care to cancel . The employee on the phone said she would try but could not guarantee the item would be cancelled . It had NOT been processed yet ! I mentioned that and said can't you just call the warehouse or wherever an cancel the order . Again she said she would try but no guarantee . So needless to say it did not get cancelled . I was able to call Fed Ex once the tracking number was posted and have it intercepted and returned to the warehouse . BE WARNED it is extremely expensive to return anything to Overstock.com if it gets deliver to your home . Thank goodness Fed Ex is a reliable company . After a few days I got notice the item was back in warehouse . I called customer care again and asked about my refund . Said it would be in my account in 5 days , a week later no refund and chatted with customer care , again they said it would be there in 5 days . 2weeks had passed and still no refund . Chat again this time the chat guy said there was no return info in my file since I didn't use the return label they had sent via email . I explained it was NEVER delivered . I had contacted Fed Ex and they sent it back in route . Thank goodness I had the incident # from Fed Ex or I would have been screwed . I will NEVER do business with Overstock EVER again . I will post on FB and tell all family and friends to avoid this Company ! My advice to you is do not purchase anything you may want to return . It is not worth the hassle....
Hello koko13, would you be willing to send your order number to firstname.lastname@example.org? I would like to review what happened and have the agents coached appropriately. I am very sorry for any frustration that we caused.
- Page 1 of 1
- Post a Reply
Shop Overstock™ and find the best online deals on everything for your home and your family. We work every day to bring you discounts on new products across our entire store. Whether you're looking for memorable gifts or everyday essentials, you can buy them here for less. Not just anyone’s mobile outlet, your mobile outlet.O.co ® Eziba®