Ok, I've been waiting to write this and didn't want to add it too soon. WE LOVE IT!!! That being said, here are the good, bad and uglies on the product and overall purchase experience. We were hesitant about spending $$$$$+ over the internet. We're now very happy we did, instead of buying a comparable tub for thousands more from a spa store or local dealer. So, this hot tub is resold under a few names, Home and Garden being only one. It's basically manufactured by *** out of *********, ** They are not hard to find (********************************). It is an LPI/Dr. Wellness X-12. The Dr. Wellness name has been around for a long time and has always been rated well. I found these guys had 10's across the board on one rating site. Anyway, the reviews on Overstock were pretty good, with exception of a few that were pretty bad. Some said the spa was terrible and had arrived with all sorts of problems, cracks, cuts, etc. Some went on to say that cust support was terrible and even non-existent. I then did quite a bit of my own research before finally ordering. I totally agree with one poster. If you are handy and can pull the covers and check everything before you hook it up, you will love this spa. If you are a shmutzel with zero common sense, you may have some problems. Ok, ordered the tub and emailed some questions to *** right after placing the order. National Sales manager, ****** *****, responded right away on several occasions. The tub arrived about a month after placing the order. I was able to track it via the shippers online tracking system. When it was in transit, I called the local delivery company who had no idea how big this shipment was going to be. It is DEFINITELY a 4 man job. I got gold service which meant they would deliver it, move it to the back yard onto it's final resting place, and cart the packing material away. Check delivery for your order and call the local delivery ahead of time to make sure they know it's over 1000 lbs. Make sure there is a clear path to the resting spot. When it was delivered, there were several cracked pieces to the cabinet. I read the reviews and expected that . Billy and Ray in support were available every time I called and send the replacement pieces right out. Shipping of those was a little slow, but, OK. The cabinet material is VERY brittle and will crack if screws are too tight. After delivery, I opened up the cabinet and checked all the connections. I could see that they had been inspected for leaks as each connection was marked with sharpie. There was a lot of saw dust, cut wire, cut PVC, etc in there. I swept it out and good to go. The MP3 power switch was flopping around in the protective box, but I put a little glue on it and it's fine. Filled it, turned it on and let it heat. I used hot water so heating time was minimal. It ran like a trooper without any leaks. Jet's are awesome, stays hot even when we're in it for an hour or so. Would like the lights to be a little brighter. The manual is not intuitive at all on some programing things. I called support and got the answers. Bottom Line... Great value for the money. It's rated for 5 people, however, you can easily sit 7. We are very happy and use it every night. Expect some shipping damage, check the connections and you should be good to go. Support will help if needed. I would totally recommend this hot tub to anyone thinking of getting it.
This ladder was probably intended to be used in a swimming pool but we are using it on our swim dock (on a lake). It looks very nice and fits our needs perfectly.
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