Now that it's up and running I'm using it all the time and love it. The tub came 2 days after the biggest snow storm in Connecticuts history. The tub left the factor having been factory water tested as they all are. Some water was still in the pipes. The tub was delivered and I had to have 6 guys help to get it placed. My electrician spent much longer to get it wired then originally thought. Once wired and running the tub leaked horribly at the bottom. Took panel off to find several cracked pipes underneath. Water had frozen in pipes and cracked them. Took a week to get it all fixed. Because of outside temp. I had to keep a heater on continually underneath the inside of the tub as to not freeze more pipes while water was in it. Fixing it was just basic PVC parts from home depot and a local hot tub place. The company reimbursed me for my buddy to fix it. There is no local repair guy or center. Once fixed it ran great. The guy that wrote in that there isn't any insulation and the tub is a cheap brand is actually just not knowledgable about hot tubs. Basically all hot tubs are made by 2 manufacturers. With over 130 different names. The insulation is pretty basic and the lack of insulation around the pipes doesn't matter at all, they all have that basic design. The water stays heated so there is no reason for them to have insulation and if they did you would have to rip it apart to fix it if it needed fixing so you wouldnt want it to be covered. The all come this way. The tub shell has a sprayed on insulation that is standard on all tubs. The motors , heaters, etc. are all pretty standard. This tub is made descently. Granted some are better but honestly there isn't a lot to these machines so they are all pretty much a standard design and will last a long time if taken care of. For the money this is a very good value. Do not hesitate to buy just realize that you have to make sure that no water is frozen in the pipes when you get it. If so , its a nuesance to fix but not the end of the world. Parts are cheap, covered , and a fairly handy guy can fix this without too much hassle. I do suggest getting the X6 over the X5 as the X6 has 2 pumps vs. the X5's 1 pump. If only one or 2 people will use it most of the time then the x5 is okay and will save you some money. If you can swing it opt for the better X6 tub. Enjoy.
I chose the 51 jet Home and Garden do to the combination of quality and price. They are very energy efficient. Communication was good and there were no hidden surprises or additional costs. I am very pleased with the services and I encourage you to buy if your looking into purchasing a spa.
I took a chance on buying such an expensive item sight-unseen and it was worth the risk. It's a great spa, and I've never had one before so I was worried that I would not be able to set it up properly. Of course my electrician did the electrical work, but I was able to drain it, fill it, add the chemicals and swim that day. I say swim because this thing is so big its practically a small pool for kids. Money well spent - very happy.
We got this hot tub and have used it for around 3 weeks now. There are a few things that I found to be disappointing but I would still recommend the hot tub. #1 - Speakers are in the side of the hot tub and the switch for the speakers say to not use them when the hot tub is in use. The water normally goes above the speakers when we are in it, so we can't hear from the speakers anyways. Don't buy this hot tub thinking you will be listening to the music while in the hot tub, you will have to get a different speaker to do that. #2 - The "waterfall" is not very impressive, it is 2 holes on the top of the side that I guess could make a "waterfall" since the water is falling but it isn't much of a waterfall, so don't get your hopes up for much of a waterfall. #3 - Bromine as a chemical did not work for us, the water kept turning green after a day or 2, it was just a green hue but was completely clear. We switched to using Pristine in it and have not had any other problems with it. The other nice thing about using Pristine is that it only has to be done every 2 weeks and there is no floater in the hot tub like there was with Bromine. None of these are deal breakers for us on the hot tub but I was disappointed with the speakers, waterfall, and whole Bromine situation. I just wanted to note those, otherwise this is a great hot tub!
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