So far we are happy with our spa. Shipping went very smooth and was shipped quick. Only suggests I would have is the owner manual could have more info in it. Like filter number for replacement and never could fine how many gallons of water the spa holds.
I was a little hesitant to buy without seeing the tub first. I went ahead with Overstock because of the price. The spa I received was a Home and Garden HG-71. There is a long wait because it appears they don't stock the hot tubs. The tub was ordered to be built at the factory after I placed the order according to customer service. Leisure Products Inc. builds H&G tubs as well as many other brands. Shipping was from the factory direct to my curb. There was no helpful option when the delivery truck came. It was to the curb at the street-- period. Waving cash didn't help either. The crate and pallet were almost completely destroyed when it was dropped off. Very weak pallet and crating for the weight. It is crated and delivered standing on it's side also, ready to tip over on the broken pallet. I had to find rocks near the road to make it stand up. No damage to the tub though after uncrating. I suggest setting up a local tilt-flat bed, wrecker service for a few dollars if you want the tub off-loaded easily and placed somewhere. I didn't have a wrecker service planned. I did have 3 people to help, but this tub is 860 pounds. It was a struggle for 4 to get around the house and up onto my deck. Consider the high cost of electrical work ahead of time. The electrical parts and work is fairly expensive. The tub had residual water in it when delivered, so I assume it was tested. After filling and turning it on, there was a leak in a 2" PVC joint where glue hadn't been applied correctly. I called Overstock, who only gave me the name of the manufacturer and wished me good luck. Not an acceptable response for a defective, three day old, $ purchase from Overstock. The reason for an acceptable rating here is only is due to the good warranty service I received at LPI. I made contact with LPI's service department. The service person was very helpful. I e-mailed him a picture of the leak, he offered to send a local spa service person and parts to fix it. I opted to have them send the parts in a box to me and I cut out the leaky joint, then re-assembled and glued the new parts in myself. Overall, great hot tub, looks nice, everything I wanted for the price and more. I use it every day, including just yesterday at -2 degrees. Cost to keep it hot and ready outside is negligible. Comes with a soft cover which appears to keep everything well insulated.
We are still filling it , so will come back for a new review on the tub itself...They delivery company and two young men that delivered were so polite and accommodating. They brought it in our screened in back porch from the alley entrance. They stayed and set it up got rid of all packing. Very nice young men and we were very very pleased.....only problem was getting to the manual which there is none...it's a CD...for all models....when Stan called Home and Garden Rep....they were no help and rather short on the phone....other than that we are very pleased so far.
Those having questions might want to download the owners manual. I found this very helpful. I Google 'Home and Garden Spas 6-Person 81-jet Hot Tub'. Make sure it's the manual for the 81 jets. When you goggle the above mentioned sentence, a pdf manual will show up. When the hot tub comes it will have a disk with this same information/manual. I find that having it downloaded on my smartphone is more convenient than the disk that came with it.. Fortunately, the shipping/delivery company gave me good advice: They said to buy some 2 pieces of thick plywood to put over various landscape rocks & steps. Therefore, we were able to get over these obstacles. It weighs well over 800lbs. Let your electricians read page 14 of the manual re: 220v & 50 amps. The hot tub exceeds all the others I'd looked at. Being tall we're happy it's deeper than some. I shopped for this one at ***& many other places overstock had the lowest price. Fortunately the delivery company for Ocala, Fl area went beyond what they were required to do. Throughout the whole process they kept in touch with me giving me updates as to when it would arrive. The hot tub had a label saying the actual date the tub was constructed. Which happened to be the approximate date I ordered it. I wish they would list & recommend downloading the manual upon purchasing the tub. My electrician came back after it was delivered to hardwire it the the electrical box. It's power is turned off by the breaker box( I'm talking about when you totally shut it down not when turning off jets etc). You will love the hot tub as there isn't anything not to love. You won't regret getting your owners manual ahead of the delivery. When I Google the product only one pdf manual came up. That manual was exactly like the disk manual that came with the hot tub. Just follow the section for '220v 50 amp'. I glad I bought this exact tub at this exact location. My electrician whom happens to install a lot of high end hot tubs agreed. I'm a girl & know little about this sort of stuff & I managed to do quite well organizing & figuring it all out. Good luck & enjoy!
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