I was a little hesitant to buy without seeing the tub first. I went ahead with Overstock because of the price. The spa I received was a Home and Garden HG-71. There is a long wait because it appears they don't stock the hot tubs. The tub was ordered to be built at the factory after I placed the order according to customer service. Leisure Products Inc. builds H&G tubs as well as many other brands. Shipping was from the factory direct to my curb. There was no helpful option when the delivery truck came. It was to the curb at the street-- period. Waving cash didn't help either. The crate and pallet were almost completely destroyed when it was dropped off. Very weak pallet and crating for the weight. It is crated and delivered standing on it's side also, ready to tip over on the broken pallet. I had to find rocks near the road to make it stand up. No damage to the tub though after uncrating. I suggest setting up a local tilt-flat bed, wrecker service for a few dollars if you want the tub off-loaded easily and placed somewhere. I didn't have a wrecker service planned. I did have 3 people to help, but this tub is 860 pounds. It was a struggle for 4 to get around the house and up onto my deck. Consider the high cost of electrical work ahead of time. The electrical parts and work is fairly expensive. The tub had residual water in it when delivered, so I assume it was tested. After filling and turning it on, there was a leak in a 2" PVC joint where glue hadn't been applied correctly. I called Overstock, who only gave me the name of the manufacturer and wished me good luck. Not an acceptable response for a defective, three day old, $ purchase from Overstock. The reason for an acceptable rating here is only is due to the good warranty service I received at LPI. I made contact with LPI's service department. The service person was very helpful. I e-mailed him a picture of the leak, he offered to send a local spa service person and parts to fix it. I opted to have them send the parts in a box to me and I cut out the leaky joint, then re-assembled and glued the new parts in myself. Overall, great hot tub, looks nice, everything I wanted for the price and more. I use it every day, including just yesterday at -2 degrees. Cost to keep it hot and ready outside is negligible. Comes with a soft cover which appears to keep everything well insulated.
American Spa is made by Cal Spa - that's the first gold stamp. It's easy to agonize over which spa is the right spa, and rightly so, it is a fairly large investment and one you are stuck with for some time as it is not easy to get rid of if you don't like it... I can tell you that the shell seems durable. I bought the white one which has a marbled pattern on it. The jets seem to work fine. We went for the one with only 1 pump and it has enough power to use all the jets and maintain heat in the Colorado mountains in winter. The lights are fun for the kids - personally I find them annoying as they tend to change color very quickly, but thats ok - I don't need them on. The Bluetooth works well and the volume on the speakers is great. The waterfall is also a fun feature. So far we are Loving this tub. We are a family of 5 - 3 young kiddos so there is plenty of room. We have up to 6 kids use it at once and there is room for more... Totally recommend this tub.
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