When my treadmill arrived there was a defect, I called to company, and received the Best Customer Service I have had in years. The operator was knowledgable, friendly, and resolved the issue in minutes. A couple of weeks later I received the replacement part. I am very happy with the product and the company's commitment to customer service.
When I first got my treadmill, I could not put it together due to bent fittings. I called the company and they immediately sent out a replacement part. But then, I could not get the bolt out to change the part. So I called again, and they immediately sent out a whole new base! I have never had such great customer service!! Thank you!
I have been using this treadmill everyday for two weeks, 30 minutes/day. I am pleased with the price ($250), the quality, the size/weight and the good workout I get. My 13 year old put it together for me. Every couple days I must adjust the belt because it tends to move toward the left and doesn't stay centered. I'm ok with adjusting the belt, it's not difficult. I completely recommend this product. I like it much better than the treadmills at the gym. I do not run on it, I have only walked on it. Also, I purchased the extended warranty, just in case!
I've used motorized treadmills every day for the last fifteen years before buying this manual treadmill and am very glad I made the switch. It folds up and doesn't take up space like my old bulky one. Also, it's a lot quieter. I like that it's a more intense workout because I power the machine. It's like walking uphill and I just increase or decrease my speed depending on how hard I want to workout . It's sturdy and was very easy to assemble. I'm 5'5" and not very heavy so someone larger may want a bigger machine.
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