I ordered this plaque as a Christmas gift for my husband, who is a huge Penguins fan. It came in super fast, but when I pulled it out of the box, it was a Philadelphia Flyers plaque instead. This was on the 20th, so not much time to get it exchanged. However, when I emailed about it, my reply was answered within 30 minutes and they immediately shipped the correct item at no cost to me and I received it on December 24th in time to wrap up for Christmas. They also sent me a return shipping label at no cost to send the wrong item back. Very pleased overall with this vendor.