Bought this for my daughter's birthday and all three of my kids absolutely love it. It was very easy to assemble and the quality is amazing. We lost one of the plugs for the base and after a single phone call, Lifetime had a replacement plug to me in just a few days.
Ordered in-ground base for bball pole via website. I mistakenly ordered the wrong one (only option). It arrived and didn't match up. I phoned Lifetime, spoke with nice person, who said the product I needed wasn't shown on website for some reason. He walked me through ordering the right one, then coordinated with returns to arrange a next day, no charge to me, pickup from FedEx of wrong part. Easy Peasy. Thanks Lifetime.
Called Lifetime to purchase some repair parts for a basketball hoop that was damaged by wind. It was a small dollar amount, they were very helpful. Just charged me a small freight fee and through in the parts in. Figured they would take forever to get them to me, and bam already out for delivery. Great Customer Service!
Excellent instructions and online videos made assembly a snap, even for one person working unassisted (not recommended, but possible in a pinch). One non-essential part was missing from the kit, but who knows, it might have rolled away when I wasn't looking. Customer service sent me a new part right away. Only complaint is that the backboard is a little less sturdy than I would like and results in bank shots that are noisier than they should be. This is fine for my 6-year-old, but will opt for a 48-inch model with a hopefully sturdier backboard in a few years. From Lifetime, of course!
If you need further help or information please visit our Online Help Center