Son-In-Law loved it but the first time he used it he noticed it was not quite straight. I contacted Customer Service and they said to ship it back and they would send another one right out. Unfortunately my son-in-law's car was stolen the next morning and the cue was in it. I contacted Customer Service and told them I could not return it and they are still sending a new Cue!! Thank you Overstock you certainly do have the best Customer Service in the industry.