These steps were purchased due to me not being able to get in and out of our above ground pool easily. I was slightly worried when I placed the order that maybe I should have gone somewhere local to buy then, but these are just great. The steps are easy to put together and makes it so much easier on me getting in and out. The rails give you extra security to know that you most likely (unless not paying attention or slip that can't be avoided) will not fall which was my biggest concern. They do have to be weighted down with sand, but that was just a quick run to the hardware store and we were up and running.
Easy to install and great for a safe descend into our above ground, soft sided pool. Definitely need to add weight to the bottom (we used bagged sand) because of the light weight of the stairs. Attractive looking too.
I had a lot of packaging issues. Delivery was early, customer service required a lot of push to solve to my satisfaction. Missing hardware , footing and deck mounting originally. Days later parts delivered and hardware was too short to fit through items. I had to pay more money for hardware in local store and not meant for water so will have to pay more for new hardware next year.
If you need further help or information please visit our Online Help Center