Sturdy steps, well built, perfect assembly directions. Long shafted (necessity) screwdriver and extra screws provided. Mat provides ample pool liner protection. Hand rail seems sufficient,will see how it hold up to kids. Either way replacement PVC pipe is easily obtainable.. The only other item that would make it perfect is a wedge interface between the flat bottom of the step structure and the slanted decline of the pool bottom from the side of the pool to the center of the pool. If you have a perfectly flat pool base the steps will sit level and all is fine. If your pool was designed to be lower in the middle (to provide more depth) the a wedge is necessary to keep the steps level. I used masonry block, and am not too concerned because the mat should protect the pool liner. But would be a MORE satisfied customer if there was some type of hard rubber wide wedge that could be placed under the steps.
I had a lot of packaging issues. Delivery was early, customer service required a lot of push to solve to my satisfaction. Missing hardware , footing and deck mounting originally. Days later parts delivered and hardware was too short to fit through items. I had to pay more money for hardware in local store and not meant for water so will have to pay more for new hardware next year.
This is a decent ladder for the price. Getting it assembled however was a bit difficult. The instructions are EXTREMELY POORLY WRITTEN. We had to take things apart several times because steps were missing and everything has to be assembled in a certain order-yet these steps are not illustrated or written. It's as if they assume you know by osmosis! Once assembled this is a decent ladder. A little tricky to get it stable. You just move it around a bit. We really appreciate the platform at the top. We were also missing a piece to hold that up and I'm hoping the company will send it. Fortunately I was able to use 2 clamps to temporarily hold it up. Also this ladder seems good for us bunch of skinny people. Seems like it wouldn't hold up to 275 lbs as it says. If you are heavy perhaps go with something else. I say this is worth buying, but take your time to lay out all the parts, understand how it goes together before starting, and don't bother much with the instructions!
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