I am wondering whether I might of received a unit that had been previously used by someone. I'm not sure, but while the unit itself is sturdy and robust, mine was delivered with a missing lower halogen bulb! CS promtly sent me another bulb, and when I went to install it, I found the "original" bulb wedged into the space beneath the microscope. Other than that, I am satisfied. Customer Service was great.
We love this microscope! Love that it doesn't need to be plugged in, it just reflect light. And the quality of the lenses are amazing. We look at anything we can imagine and are always at AWwwwww
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