We ordered the hot tub in May after looking around locally and on the internet. Overstock had the best price and it looked like what we wanted. We are first time hot tub owners. Bought it because we enjoyed the hot tubs on cruises. Three weeks into the order Overstock sent us a notice that the item would ship later that expected. We inquired about the email and were told that the hot tub would ship in the next two weeks. Then the hot tub showed cancelled on the order. We contacted Overstock again and they refunded our money after 4 weeks. However, ABF freight called the next day to sent up a delivery time for the hot tub. It was delivered and we were re-charged for the hot tub with a discount for our trouble. Julie M. with Overstock worked with us the entire time and stayed in touch with us and to the best of her ability kept us informed. The customer service in an abnormal situation was excellent and the hot tub is also exactly what we wanted. It is well worth the money, simple to operate and we are in it every day. Perfect for two.
We purchased our hot tub a couple of months ago, and I dreaded having to take the cover on and off each time. This lifter is amazing! SUPER easy to operate. Putting it together, on the other hand...ugh...Screws are poor quality, and it took an entire afternoon to assemble single-handledly. I’d purchase again, but installation takes far longer than I had expected.
I love my new spa, American Spas are made by Cal Spa. This is worth every penny. Cal Spa uses the best control systems and pumps. This is a well made spa, the acrylic fiberglass shell is very thick the 2 motors are more than powerful, I have to turn the jets down. Do not fall for other brands with more jets and air pumps the more jets the less pressure and air pump cool the water down quickly. this also has a titanium heater and larger plumbing to the larger jets. I am so happy with my purchase.
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