Very pleasantly surprised by the top quality of this purchase. Delivered right to the spot and has been running wonderfully for about a month now. The filtration cycle is a bit confusing but the manual explains it well enough. Wish there was better explanation online purchase but overall really satisfied.
This tub is much better than this advertisement will lead you to believe. I was hesitant to buy it because there is a lack of information on Overstock. Here is an actual link to the specific tub. It is a Laguna Bay X6 http://www.lagunabayspas.com/tub.php?id=16 The tub name is "81 Jet" This does not mean that there are 81 individual jets. The foot blaster contains 14 "jets" and there are 3 or 4 seven hole "jets" around the bottom. This is still plenty of jets. Probably 45-50 separate jets. The large switch on the top diverts water either to the foot blaster (awesome by the way) or to the lounger. The middle range is a blend of both. The foot blaster is not shown in the picture on Overstock. The picture and description show a 4 button control panel. Mine came with a much nicer control unit. There is a waterfall directly above the filter. It is controlled by the knob nearest it. Waterfall is adjustable from off to full force. I like it on, but gently. There is a filter included. Shipping was very fast. The website says that it will leave the warehouse in 1 to 10 days, and that shipping will take between 1 and 6 weeks. That gives a delivery window of 8 days to 52 days from the day that you order it! Mine arrived in about two weeks. Only one delivery brought it; but between the two of us we got it exactly where I want it. Everything I read called for 30" space to each wall. I wanted it lined up with a bay window that we have so I cut the space a little short on one side, at a ~25" gap. The side panels come off completely, and I'm relatively thin; 25" is enough for me. Installing the electricity to the tub was harder than I thought it should be. It's a simple design, red, black, white, ground; but difficult in actual execution. I ended up taking apart the "weatherpack" connection so that I could get the wires to the right location. The spa calls for 6/3 wire, which is pretty thick. It seems that the screw connectors are slightly too small. I removed 2 strands of wire from the stripped area (.5" each) I've used the hot tub almost daily since it arrived. Make sure that any clothing worn in the hot tub is washed a second time, WITHOUT soap. I had to change the water after about a week because of the huge amount of soap bubbles in it. Draining the hot tub is not explained in the instructions. There is a hose connection on the bottom of the tub with a cap on it. Removing the cap doesn't start the flow of water. The connection must be pulled out in order to start the flow of water. Remove the cap, connect a water hose, THEN pull the connection out about 2 inches. I found this out only after I drained it using a sump pump. The sump pump did an amazing job and I will continue draining it this way. The whole tub was pumped out in about 6 minutes. After refilling the tub, it took over 12 hours to heat the water from 53F to 101F, at ~60F outside temperature. This is 50% longer than the 8 hours the instruction say to allow. I wish the lighting was a little brighter. The second pump was a little loud. There are instructions on the link above on the Laguna Bay Spa website on how to bleed the pump. That helped quiet it down a little. I'm using a SpaFrog with Bromine and Minerals. It seems to do a good job keeping the tub nice. My electric bill has increased $28 from last month. I assume future months will be less. This month I heated 350 gallons of water from mid 50F, two times. In the future I'll drain the tub only once every three of four months. I hope this helps people considering this purchase.
Ok, I've been waiting to write this and didn't want to add it too soon. WE LOVE IT!!! That being said, here are the good, bad and uglies on the product and overall purchase experience. We were hesitant about spending $$$$$+ over the internet. We're now very happy we did, instead of buying a comparable tub for thousands more from a spa store or local dealer. So, this hot tub is resold under a few names, Home and Garden being only one. It's basically manufactured by *** out of *********, ** They are not hard to find (********************************). It is an LPI/Dr. Wellness X-12. The Dr. Wellness name has been around for a long time and has always been rated well. I found these guys had 10's across the board on one rating site. Anyway, the reviews on Overstock were pretty good, with exception of a few that were pretty bad. Some said the spa was terrible and had arrived with all sorts of problems, cracks, cuts, etc. Some went on to say that cust support was terrible and even non-existent. I then did quite a bit of my own research before finally ordering. I totally agree with one poster. If you are handy and can pull the covers and check everything before you hook it up, you will love this spa. If you are a shmutzel with zero common sense, you may have some problems. Ok, ordered the tub and emailed some questions to *** right after placing the order. National Sales manager, ****** *****, responded right away on several occasions. The tub arrived about a month after placing the order. I was able to track it via the shippers online tracking system. When it was in transit, I called the local delivery company who had no idea how big this shipment was going to be. It is DEFINITELY a 4 man job. I got gold service which meant they would deliver it, move it to the back yard onto it's final resting place, and cart the packing material away. Check delivery for your order and call the local delivery ahead of time to make sure they know it's over 1000 lbs. Make sure there is a clear path to the resting spot. When it was delivered, there were several cracked pieces to the cabinet. I read the reviews and expected that . Billy and Ray in support were available every time I called and send the replacement pieces right out. Shipping of those was a little slow, but, OK. The cabinet material is VERY brittle and will crack if screws are too tight. After delivery, I opened up the cabinet and checked all the connections. I could see that they had been inspected for leaks as each connection was marked with sharpie. There was a lot of saw dust, cut wire, cut PVC, etc in there. I swept it out and good to go. The MP3 power switch was flopping around in the protective box, but I put a little glue on it and it's fine. Filled it, turned it on and let it heat. I used hot water so heating time was minimal. It ran like a trooper without any leaks. Jet's are awesome, stays hot even when we're in it for an hour or so. Would like the lights to be a little brighter. The manual is not intuitive at all on some programing things. I called support and got the answers. Bottom Line... Great value for the money. It's rated for 5 people, however, you can easily sit 7. We are very happy and use it every night. Expect some shipping damage, check the connections and you should be good to go. Support will help if needed. I would totally recommend this hot tub to anyone thinking of getting it.
We got this hot tub and have used it for around 3 weeks now. There are a few things that I found to be disappointing but I would still recommend the hot tub. #1 - Speakers are in the side of the hot tub and the switch for the speakers say to not use them when the hot tub is in use. The water normally goes above the speakers when we are in it, so we can't hear from the speakers anyways. Don't buy this hot tub thinking you will be listening to the music while in the hot tub, you will have to get a different speaker to do that. #2 - The "waterfall" is not very impressive, it is 2 holes on the top of the side that I guess could make a "waterfall" since the water is falling but it isn't much of a waterfall, so don't get your hopes up for much of a waterfall. #3 - Bromine as a chemical did not work for us, the water kept turning green after a day or 2, it was just a green hue but was completely clear. We switched to using Pristine in it and have not had any other problems with it. The other nice thing about using Pristine is that it only has to be done every 2 weeks and there is no floater in the hot tub like there was with Bromine. None of these are deal breakers for us on the hot tub but I was disappointed with the speakers, waterfall, and whole Bromine situation. I just wanted to note those, otherwise this is a great hot tub!
If you need further help or information please visit our Online Help Center