We ordered the hot tub in May after looking around locally and on the internet. Overstock had the best price and it looked like what we wanted. We are first time hot tub owners. Bought it because we enjoyed the hot tubs on cruises. Three weeks into the order Overstock sent us a notice that the item would ship later that expected. We inquired about the email and were told that the hot tub would ship in the next two weeks. Then the hot tub showed cancelled on the order. We contacted Overstock again and they refunded our money after 4 weeks. However, ABF freight called the next day to sent up a delivery time for the hot tub. It was delivered and we were re-charged for the hot tub with a discount for our trouble. Julie M. with Overstock worked with us the entire time and stayed in touch with us and to the best of her ability kept us informed. The customer service in an abnormal situation was excellent and the hot tub is also exactly what we wanted. It is well worth the money, simple to operate and we are in it every day. Perfect for two.
I love my new spa, American Spas are made by Cal Spa. This is worth every penny. Cal Spa uses the best control systems and pumps. This is a well made spa, the acrylic fiberglass shell is very thick the 2 motors are more than powerful, I have to turn the jets down. Do not fall for other brands with more jets and air pumps the more jets the less pressure and air pump cool the water down quickly. this also has a titanium heater and larger plumbing to the larger jets. I am so happy with my purchase.
This is a good entry level spa. I live in the northeast where the spa is located outside and the 5.5kw heater easily maintains 104 degrees. The downside to this spa is the single pump. There just isn’t enough power to thoroughly feed all the jets at the same time. If you shut down half of the jets it has enough power to massage but with all of the jets turned on there is not enough power to get a massage. The waterfall is a nice feature and is backlit with led lighting. The spa is built well and will serve the purpose of what we use it for. If you are looking for more power purchase a spa with 2 pumps.
After 20 years with an old hot tub that finally bit the dust, i decided it was time to replace.. I went to spa expos(what a joke!!)pool stores( another joke) all priced spas for me at around 9-12,000. Plus i had the added problem of needing a crane to lift the old one out of the ground then over the fence. and the same for the new one.-- all of the pool stores quoted me 800-1300 dollars. Anyway i found this one on overstock- ended up with a 12% off coupon at about 4100!! local crane person did the whole job for 250.00!! The support group at overstock tracked my delivery every step of the way and we had no problems whatsoever. the new spa is gorgeous and amazing- 2 pumps - more jets than we know what to do with and we are very happy!! thank you overstock!!
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