I am so impressed by customer service. Before getting this hot tub, Melissa called and made sure I didn't have any concerns about the hot tub. She sent me a manual to look over, before the book comes with the tub. She also helped me with buying a product that I wanted. Very pleased. Will write more later.
You will not regret this purchase. It is just as good, if not better than a visit to the spa. You will love it & I could seriously get in every single day!
I bought this hot tub in early Fall last year and have waited to write a review until I used it for a while and could be objective about it. It's been operating without an issue in my garden for about 4-months now. I've rated it 4.5 stars for the following reasons: Value - It's a good quality hot tub that has features that other similar quality tubs have, but those tubs cost quite a bit more. It's a commercial brand that is sold in places and manufactured by Cal Spas, I believe. In researching hot tubs before I purchased this one, I found this unit for sale at several building-supply stores for various prices. Overstock had the best price and was offering a big discount when I purchased this tub. Shipping - It came fully ready to install in a very well made wooden shipping crate. The delivery driver was able to pallet-jack it into my garden from the street as there were no steps. It does weigh about 1000 lbs. so delivery and set-up are significant concerns that should be planned for before they plop it down in the middle of your driveway and drive-away. Quality - For the most part, the fits and finishes on this hot tub are excellent. Many people who have enjoyed using at my place all comment on what a nice hot tub it is. It's immediate impression is very beautiful. There is a vinyl strip that runs around the perimeter of the tub where the molded-tub meets the wooden cabinet. That piece is of lower quality and was easily damaged during installation, but can be relatively easily replaced if the cosmetic scuffing on the strip bothers you. It doesn't bother me, so I've not replaced it. Features - There are many jets that pump out powerful forceful massage pressure. They are easily regulated with top-mounted air and valve controls. The sound system is surprisingly good sound and a joy to use while quietly soaking in the tub. When the jets are on high-power, however, you really can't hear it. But, you could turn up the volume really loud if you wanted to hear it over the jets-noise. The controller-interface is well illuminated and has all kinds of control options. It can be a little confusing at times, but once programmed works well and consistently on the programmed settings. The quality and insulation capacity of the tub-cover is very good. This tub is more-efficient than the old tub it replaced and my electric bill has dropped a few dollars a month by comparison. And the LED Lighting system is really nice in the evenings. I enjoy the slowly changing multi-color mode the best. Short-comings - There's no cover-flip-mechanism included with this tub. Unless you have a place to store the cover beside the tub and don't mind man-handling the cover every time you want to use the tub, a cover-flipper is pretty important. I was able to build my own from 3/4" galvanized-steel water-pipe and fittings purchased from Home Depot for about $. The other short-coming is pump-noise. When the pump is on the filter-cycle, the vibration from the pump is pretty loud, but no louder than my old hot tub. And, finally, the Owner's Manual and Installation Guide online isn't the best. We literally had to take the sides of the tub off to determine which-side was the "front" for locating it in an accessible part of the garden, and being able to attach it to the under-ground electrical cables. That all could have been shown in the installation / owner's manual but was not. In summary, if you're looking for a good quality hot tub that won't break the bank, I think you'll be pleased with this unit. I am so far.
American Spa is made by Cal Spa - that's the first gold stamp. It's easy to agonize over which spa is the right spa, and rightly so, it is a fairly large investment and one you are stuck with for some time as it is not easy to get rid of if you don't like it... I can tell you that the shell seems durable. I bought the white one which has a marbled pattern on it. The jets seem to work fine. We went for the one with only 1 pump and it has enough power to use all the jets and maintain heat in the Colorado mountains in winter. The lights are fun for the kids - personally I find them annoying as they tend to change color very quickly, but thats ok - I don't need them on. The Bluetooth works well and the volume on the speakers is great. The waterfall is also a fun feature. So far we are Loving this tub. We are a family of 5 - 3 young kiddos so there is plenty of room. We have up to 6 kids use it at once and there is room for more... Totally recommend this tub.
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