I was a little hesitant to buy without seeing the tub first. I went ahead with Overstock because of the price. The spa I received was a Home and Garden HG-71. There is a long wait because it appears they don't stock the hot tubs. The tub was ordered to be built at the factory after I placed the order according to customer service. Leisure Products Inc. builds H&G tubs as well as many other brands. Shipping was from the factory direct to my curb. There was no helpful option when the delivery truck came. It was to the curb at the street-- period. Waving cash didn't help either. The crate and pallet were almost completely destroyed when it was dropped off. Very weak pallet and crating for the weight. It is crated and delivered standing on it's side also, ready to tip over on the broken pallet. I had to find rocks near the road to make it stand up. No damage to the tub though after uncrating. I suggest setting up a local tilt-flat bed, wrecker service for a few dollars if you want the tub off-loaded easily and placed somewhere. I didn't have a wrecker service planned. I did have 3 people to help, but this tub is 860 pounds. It was a struggle for 4 to get around the house and up onto my deck. Consider the high cost of electrical work ahead of time. The electrical parts and work is fairly expensive. The tub had residual water in it when delivered, so I assume it was tested. After filling and turning it on, there was a leak in a 2" PVC joint where glue hadn't been applied correctly. I called Overstock, who only gave me the name of the manufacturer and wished me good luck. Not an acceptable response for a defective, three day old, $ purchase from Overstock. The reason for an acceptable rating here is only is due to the good warranty service I received at LPI. I made contact with LPI's service department. The service person was very helpful. I e-mailed him a picture of the leak, he offered to send a local spa service person and parts to fix it. I opted to have them send the parts in a box to me and I cut out the leaky joint, then re-assembled and glued the new parts in myself. Overall, great hot tub, looks nice, everything I wanted for the price and more. I use it every day, including just yesterday at -2 degrees. Cost to keep it hot and ready outside is negligible. Comes with a soft cover which appears to keep everything well insulated.
Finally got the hot tub. Ordered July 3rd, delivered August 28th. Overstock had no clue as to why the delay. Called the manufacturer, Leisure Products, at *** and was told that the delay was due to their cover supplier. Overstock needs to do better on their tracking. I got a shipped email with a tracking button that had no tracking info. Kudos to the freight company, ABF. The driver helped me load it on to my pickup and then on to my deck. The tub’s freight weight with the cover and pallet was 645 lbs. It ships on its side banded to a long custom size pallet that just fit on my pickup with the tailgate down. It is wrapped in heavy plastic with only thin cardboard and some foam for protection. We slid the tub on rugs on its shipping side to its spot on my deck, and then myself and 3 neighbors tilted it down onto a 6’ 2 x 4 and lifted it up by the slight edge on the bottom of the side panel just enough to slide the 2 x 4 out. The manual and the power cord are behind the panel under the control panel. READ the manual first. A PITA taking the panel off and putting it back on. With a cordless drill, I notched out a 7/16” hole in the bottom beam and the panel for the power cord. A few tips: Do not use power tools to remove and install the screws from the side panel. I used a ratchet screwdriver. Fill the tub up through the filter hole before you re-install the side panel to check for leaks. Do not plug the power cord in until the tub is full. Make sure the 2 slice valves are in the default locked up position before plugging it in. This tub weighs ~600 lbs. empty. You will need at least 4-5 helpers. Filled, ~300 gallons, it weighs ~3100 lbs., not including people weight, so if you place it on a deck you need adequate support. I added 2- 8’ 4 x 6s across the joists a few inches in from the hot tub’s edge with 6-4 x 6 posts, 2 extra 4 x 6 posts on my center beams, and a 4 x 6 post on the outer joist next to the house. Check the suction drain cover. Mine had ~20 clogged holes. A small center screw holds it on. A PITA to remove when the tub is full but I am assuming this is a safety feature. When you first plug it in it goes through a self-check test. After the test, you should see Pr (priming mode) on the control panel, which should last ~6 minutes before the pump starts to run. I purchased my hot tub chemicals at Leslie’s Pool Supplies They are nationwide, check lesliespool.com’s store locator. I went with a bromine bundle, test strips, and a floater dispenser instead of a starter kit. More expensive but will last a lot longer. They will do a free 9 point water test on your hot tub water in the store and tell you what chemicals you need. I bought my Confer Plastics espresso color steps from an eBay vendor for $56. shipped. Great quality, made in USA. Pros: Ok hot tub for the price. Got it for $2250. with free shipping, no tax, during their July 4th sale. Seats 4 people comfortably, 6 small people maybe. It is advertised as 110V Plug and Play but you need a dedicated outlet and a 20 amp breaker for that outlet. More than adequate jet flows on high pump speed setting. Nice cover and color, perfect fit, not too heavy, 1 person can remove it; also comes with locking buckles that screw to the side panels. It comes with a pre-installed filter. Good comprehensive manual. It took ~8 hours to heat the water from 74F to 101F, not bad for only 110V. 7 color changing underwater LED light can be set to show only 1 color. Cons: A few nitpicks. The tub was undamaged but the side panels have scuffmarks, not from us, and I had to repaint the black base that had multiple nicks in it down to the bare wood. The manufacturer needs to improve their QC. The inside of tub was very dirty. Cardboard packing on the bottom panel was soaked presumably from a pre-test. It is 110V and does not come with an auxiliary heater so it takes a while to heat to set temp. There should be a better way to access the manual and power cord then taking a side panel off. It is advertised as having a 10’ power cord but only ~7’ of that is useful (see pics). My outlet is 5’ from the tub and ~2’ high and it just reaches. The GFI plug is large. I had to dremel out the opening in my outlet to get it to fit.
I am so impressed by customer service. Before getting this hot tub, Melissa called and made sure I didn't have any concerns about the hot tub. She sent me a manual to look over, before the book comes with the tub. She also helped me with buying a product that I wanted. Very pleased. Will write more later.
This is my third spa ever, but my first with Overstock. It was a smooth delivery - I think it was a bit over 2 weeks from purchase to delivery, which I thought was great! The set-up went smoothly and this is a gorgeous spa! Everything works wonderfully and it's just pretty to look at - let alone relax in! It has SO many jets and truthfully is so powerful that after a few minutes, I have to turn the jet strength DOWN because it hurts my skin!! I've NEVER had that issue before & I'll take it if it's my worst problem! I have had three back surgeries and having this spa has improved my quality of life. Only wish it would've come with steps. Thank you Overstock & Bayview Spas!
If you need further help or information please visit our Online Help Center