I am so impressed by customer service. Before getting this hot tub, Melissa called and made sure I didn't have any concerns about the hot tub. She sent me a manual to look over, before the book comes with the tub. She also helped me with buying a product that I wanted. Very pleased. Will write more later.
This is a good entry level spa. I live in the northeast where the spa is located outside and the 5.5kw heater easily maintains 104 degrees. The downside to this spa is the single pump. There just isn’t enough power to thoroughly feed all the jets at the same time. If you shut down half of the jets it has enough power to massage but with all of the jets turned on there is not enough power to get a massage. The waterfall is a nice feature and is backlit with led lighting. The spa is built well and will serve the purpose of what we use it for. If you are looking for more power purchase a spa with 2 pumps.
We love the Spa and it works perfectly. Originally the first spa was received damaged and we had some trouble getting the damaged spa picked up and a new Spa sent in a timely manner. However, Overstock was very apologetic and compensated me for the delay with both a monetary credit and extra points. I am very pleased with the customer service! Plus, the delivery guy helped set the replacement spa in place and stayed to make sure there was no damage! I love Overstock and this Spa! The speakers are great too!
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