Purchased this hot tub for our patio. Delivery was quick. I called customer service to ensure I set up the tub properly and purchased the correct chemicals. The service team was extremely helpful. Super happy with the purchase. Can't beat it for the price.
I am so impressed by customer service. Before getting this hot tub, Melissa called and made sure I didn't have any concerns about the hot tub. She sent me a manual to look over, before the book comes with the tub. She also helped me with buying a product that I wanted. Very pleased. Will write more later.
Finally got the hot tub. Ordered July 3rd, delivered August 28th. Overstock had no clue as to why the delay. Called the manufacturer, Leisure Products, at *** and was told that the delay was due to their cover supplier. Overstock needs to do better on their tracking. I got a shipped email with a tracking button that had no tracking info. Kudos to the freight company, ABF. The driver helped me load it on to my pickup and then on to my deck. The tub’s freight weight with the cover and pallet was 645 lbs. It ships on its side banded to a long custom size pallet that just fit on my pickup with the tailgate down. It is wrapped in heavy plastic with only thin cardboard and some foam for protection. We slid the tub on rugs on its shipping side to its spot on my deck, and then myself and 3 neighbors tilted it down onto a 6’ 2 x 4 and lifted it up by the slight edge on the bottom of the side panel just enough to slide the 2 x 4 out. The manual and the power cord are behind the panel under the control panel. READ the manual first. A PITA taking the panel off and putting it back on. With a cordless drill, I notched out a 7/16” hole in the bottom beam and the panel for the power cord. A few tips: Do not use power tools to remove and install the screws from the side panel. I used a ratchet screwdriver. Fill the tub up through the filter hole before you re-install the side panel to check for leaks. Do not plug the power cord in until the tub is full. Make sure the 2 slice valves are in the default locked up position before plugging it in. This tub weighs ~600 lbs. empty. You will need at least 4-5 helpers. Filled, ~300 gallons, it weighs ~3100 lbs., not including people weight, so if you place it on a deck you need adequate support. I added 2- 8’ 4 x 6s across the joists a few inches in from the hot tub’s edge with 6-4 x 6 posts, 2 extra 4 x 6 posts on my center beams, and a 4 x 6 post on the outer joist next to the house. Check the suction drain cover. Mine had ~20 clogged holes. A small center screw holds it on. A PITA to remove when the tub is full but I am assuming this is a safety feature. When you first plug it in it goes through a self-check test. After the test, you should see Pr (priming mode) on the control panel, which should last ~6 minutes before the pump starts to run. I purchased my hot tub chemicals at Leslie’s Pool Supplies They are nationwide, check lesliespool.com’s store locator. I went with a bromine bundle, test strips, and a floater dispenser instead of a starter kit. More expensive but will last a lot longer. They will do a free 9 point water test on your hot tub water in the store and tell you what chemicals you need. I bought my Confer Plastics espresso color steps from an eBay vendor for $56. shipped. Great quality, made in USA. Pros: Ok hot tub for the price. Got it for $2250. with free shipping, no tax, during their July 4th sale. Seats 4 people comfortably, 6 small people maybe. It is advertised as 110V Plug and Play but you need a dedicated outlet and a 20 amp breaker for that outlet. More than adequate jet flows on high pump speed setting. Nice cover and color, perfect fit, not too heavy, 1 person can remove it; also comes with locking buckles that screw to the side panels. It comes with a pre-installed filter. Good comprehensive manual. It took ~8 hours to heat the water from 74F to 101F, not bad for only 110V. 7 color changing underwater LED light can be set to show only 1 color. Cons: A few nitpicks. The tub was undamaged but the side panels have scuffmarks, not from us, and I had to repaint the black base that had multiple nicks in it down to the bare wood. The manufacturer needs to improve their QC. The inside of tub was very dirty. Cardboard packing on the bottom panel was soaked presumably from a pre-test. It is 110V and does not come with an auxiliary heater so it takes a while to heat to set temp. There should be a better way to access the manual and power cord then taking a side panel off. It is advertised as having a 10’ power cord but only ~7’ of that is useful (see pics). My outlet is 5’ from the tub and ~2’ high and it just reaches. The GFI plug is large. I had to dremel out the opening in my outlet to get it to fit.
We ordered the hot tub in May after looking around locally and on the internet. Overstock had the best price and it looked like what we wanted. We are first time hot tub owners. Bought it because we enjoyed the hot tubs on cruises. Three weeks into the order Overstock sent us a notice that the item would ship later that expected. We inquired about the email and were told that the hot tub would ship in the next two weeks. Then the hot tub showed cancelled on the order. We contacted Overstock again and they refunded our money after 4 weeks. However, ABF freight called the next day to sent up a delivery time for the hot tub. It was delivered and we were re-charged for the hot tub with a discount for our trouble. Julie M. with Overstock worked with us the entire time and stayed in touch with us and to the best of her ability kept us informed. The customer service in an abnormal situation was excellent and the hot tub is also exactly what we wanted. It is well worth the money, simple to operate and we are in it every day. Perfect for two.
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