We ordered the hot tub in May after looking around locally and on the internet. Overstock had the best price and it looked like what we wanted. We are first time hot tub owners. Bought it because we enjoyed the hot tubs on cruises. Three weeks into the order Overstock sent us a notice that the item would ship later that expected. We inquired about the email and were told that the hot tub would ship in the next two weeks. Then the hot tub showed cancelled on the order. We contacted Overstock again and they refunded our money after 4 weeks. However, ABF freight called the next day to sent up a delivery time for the hot tub. It was delivered and we were re-charged for the hot tub with a discount for our trouble. Julie M. with Overstock worked with us the entire time and stayed in touch with us and to the best of her ability kept us informed. The customer service in an abnormal situation was excellent and the hot tub is also exactly what we wanted. It is well worth the money, simple to operate and we are in it every day. Perfect for two.
I am so impressed by customer service. Before getting this hot tub, Melissa called and made sure I didn't have any concerns about the hot tub. She sent me a manual to look over, before the book comes with the tub. She also helped me with buying a product that I wanted. Very pleased. Will write more later.
We love the Spa and it works perfectly. Originally the first spa was received damaged and we had some trouble getting the damaged spa picked up and a new Spa sent in a timely manner. However, Overstock was very apologetic and compensated me for the delay with both a monetary credit and extra points. I am very pleased with the customer service! Plus, the delivery guy helped set the replacement spa in place and stayed to make sure there was no damage! I love Overstock and this Spa! The speakers are great too!
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