I was a little hesitant to buy without seeing the tub first. I went ahead with Overstock because of the price. The spa I received was a Home and Garden HG-71. There is a long wait because it appears they don't stock the hot tubs. The tub was ordered to be built at the factory after I placed the order according to customer service. Leisure Products Inc. builds H&G tubs as well as many other brands. Shipping was from the factory direct to my curb. There was no helpful option when the delivery truck came. It was to the curb at the street-- period. Waving cash didn't help either. The crate and pallet were almost completely destroyed when it was dropped off. Very weak pallet and crating for the weight. It is crated and delivered standing on it's side also, ready to tip over on the broken pallet. I had to find rocks near the road to make it stand up. No damage to the tub though after uncrating. I suggest setting up a local tilt-flat bed, wrecker service for a few dollars if you want the tub off-loaded easily and placed somewhere. I didn't have a wrecker service planned. I did have 3 people to help, but this tub is 860 pounds. It was a struggle for 4 to get around the house and up onto my deck. Consider the high cost of electrical work ahead of time. The electrical parts and work is fairly expensive. The tub had residual water in it when delivered, so I assume it was tested. After filling and turning it on, there was a leak in a 2" PVC joint where glue hadn't been applied correctly. I called Overstock, who only gave me the name of the manufacturer and wished me good luck. Not an acceptable response for a defective, three day old, $ purchase from Overstock. The reason for an acceptable rating here is only is due to the good warranty service I received at LPI. I made contact with LPI's service department. The service person was very helpful. I e-mailed him a picture of the leak, he offered to send a local spa service person and parts to fix it. I opted to have them send the parts in a box to me and I cut out the leaky joint, then re-assembled and glued the new parts in myself. Overall, great hot tub, looks nice, everything I wanted for the price and more. I use it every day, including just yesterday at -2 degrees. Cost to keep it hot and ready outside is negligible. Comes with a soft cover which appears to keep everything well insulated.
This is a good entry level spa. I live in the northeast where the spa is located outside and the 5.5kw heater easily maintains 104 degrees. The downside to this spa is the single pump. There just isn’t enough power to thoroughly feed all the jets at the same time. If you shut down half of the jets it has enough power to massage but with all of the jets turned on there is not enough power to get a massage. The waterfall is a nice feature and is backlit with led lighting. The spa is built well and will serve the purpose of what we use it for. If you are looking for more power purchase a spa with 2 pumps.
We ordered the hot tub in May after looking around locally and on the internet. Overstock had the best price and it looked like what we wanted. We are first time hot tub owners. Bought it because we enjoyed the hot tubs on cruises. Three weeks into the order Overstock sent us a notice that the item would ship later that expected. We inquired about the email and were told that the hot tub would ship in the next two weeks. Then the hot tub showed cancelled on the order. We contacted Overstock again and they refunded our money after 4 weeks. However, ABF freight called the next day to sent up a delivery time for the hot tub. It was delivered and we were re-charged for the hot tub with a discount for our trouble. Julie M. with Overstock worked with us the entire time and stayed in touch with us and to the best of her ability kept us informed. The customer service in an abnormal situation was excellent and the hot tub is also exactly what we wanted. It is well worth the money, simple to operate and we are in it every day. Perfect for two.
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