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    Verified Purchase

    DO NOT BUY THIS PRODUCT! I bought this 8 months ago as a Christmas present for a young fire truck lover. My first mistake was purchasing the product, after reading the so-so reviews (most claiming it was made from cheap plastic, and very flimsy). Firstly, the fire truck comes completely unassembled! I have purchased many children's ride on toys, and this one by far, was the most complicated to put together. This most likely comes from the incorrect directions, and the added on insert pages to explain the discrepancies (which was also incorrect). It took my husband and I 4 hours to get the unit completely assembled. Only to find that it only works in high gear. (The fire truck is supposed to have forward, reverse, and high gear.) Every label on the package, the packing slip from, and the website says "DO NOT CONTACT THE STORE WITH AN ISSUE - CONTACT THE MANUFACTURER DIRECTLY" I was even told this verbally, when I called Through contacting the manufacturer, we received a new gear shift (this did not fix the problem,) A new left AND right side gearbox (this did not fix the problem,) AND a wiring harness (this did not fix the problem). After taking apart, and reinstalling all of these components on four different occasions - I contacted the manufacturer, and demanded my money back for this JUNK. They are unable to provide refunds, and directed me to call the store I purchased it from ( claims " It has been more than 60 days since your purchase, so in order to return you must completely disassemble the product, put it back in its original box, and send it to us - freight prepaid. Then we will examine it, and determine how much of a partial refund you will receive." OF COURSE IT HAS BEEN OVER 60 DAYS - I WAS TOLD TO CONTACT THE MANUFACTURER! I don't think I'm being unreasonable, by not spending $100+ dollars for shipping, to only be refunded a partial! (Which no one can even give me an estimate) As of now, I have a $400 piece of plastic taking up space in my living room, while I try to figure out what to do with it. Maybe a lawn ornament or a decorative planter for the garden. PLEASE SAVE YOURSELF TIME AND MONEY AND DO NOT BUY THIS PRODUCT!

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  • Great product!
    Verified Purchase

    Great toy for my sons 3rd birthday! Didn't find it hard to steer at all. Pedal was a little hard to press down at first but I think he's figured it out!

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  • Falls short of fun
    Verified Purchase

    The ride-on toy is intednded for children but requires the strength of an adult to manuever. Don't know if the unit we received was just a lemon or the design makes it nearly impossible for a child to steer.

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