This has been a really good addition to my home gym. Easy to use, quick transition between exercises, able to work most all muscle groups. I was concerned about the condition it would arrive in because many other reviews say it arrived damaged. I talked to Overstock on chat and I was assured that if anything arrived damaged they would immediately send a replacement part. The boxes arrived pretty beat up, but nothing was really damaged. I will say that the packaging is inadequate. Some pieces were kind of scraped up, but nothing worth worrying about. The individual metal pieces are packaged in thin poly bagging, but that isn't going to keep them from rubbing on each other and knocking off some paint. The worst part is that the stack cover is in the bottom of the box with all the other metal pieces on top (the weights are sent separately), so it will get dented. Mine has one dent and the top had a pretty bad chunk taken out of it but I fixed it with pliers and there is a plastic cover that goes over the top and bottom edges so you can't see it anyway. The instructions are kind of difficult, mostly because there are a few pieces that are already put together but shown as separate parts. Mostly these are plastic inserts that go in the ends of tubes or handle covers, but I spent a lot of time looking for separate parts that I didn't realize had come already put together. I did have to make a few modifications: 1. The front feet out on the end were bent upwards like wings. I had to hammer them back so the bottom edges were flat on the ground with a rubber mallet. 2. I added padded grips to the bench press curved handles and replaced the bar grips with better ones. 3. The seat isn't tall enough for me (I'm 5 11 but have long legs and shorter torso), so I added some spacers under the seat to raise it up a little more than an inch. I also stuffed a rolled up pillow in the gap under the backrest so I have something where my tailbone sits. 4. I bought a separate short straight bar and connecting chain/hardware for curls on the low pulley. The bent bar wasn't working well for those exercises. So overall I rate it as good. Could be a little better, mostly in packing and setup, but certainly a good purchase and worth the money. An adjustable seat and an additional straight bar would certainly make it a 5-star product.
My Pilates Reformer has given me new life! I love love love it and for the first time in years have found an exercise program that I'm eager to do every day and miss when I can't do it. I've been exercising with it for six weeks and already notice a big difference (for the better) in how my clothes fit, how strong I feel and how tall and lean I feel. The customer support staff also deserves a 5 star rating - or 10 if it were available. I had two small issues when my reformer first arrived and they were immediately taken care of, no questions asked (was sent new DVDs and a new cord which arrived within a few days of my phone call.
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