I bought this bike and had initial problems with the hand pedals spinning at the same time as the foot pedals. I spoke with customer service and Debby was extremely polite and spoke with an engineer and confirmed that the product had a fault in the hand pedal system. They sent me a new one and had the old one picked up from my house. The new bike works great and is quiet and smooth. I am impressed with their quick reaction to my problem and Debby was very professional and easy to work with.
I've waited to review this product until I really used it for a while. I gradually worked up to 10 miles a day. I have lost weight, firmed up & generally feel so much better since getting this in Oct.2015. The bike is very sturdy & seems to be well made. I'm 71 yrs. old & was concerned that I'd feel safe from falling while riding this bike...I need not have worried! I love the handles as a support to hold on to when getting on & off the bike. It's very comfortable while riding. I definitely would recommend this bike.
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