When the elliptical arrived it seemed easy enough to put together, but when I tried to use it, the tension was impossible. The resistance level made it impossible to use for more then a few minutes which was frustrating since I would spend an hour on the one at my old gym. I tried to email and call the manufacturer several times with no luck. I called Overstock and they were friendly. they gave me a another number to try and said if there was still no resolution we would figure something out. I finally reached a person and they sent me a video how to correct the tension problem. My question is that if you had enough complaints that you decided to make a video, why not fix it on your end. It is working now and it is fine, but it was frustrating to say the least. I was very pleased with Overstock customer service, but the product itself fell under you get what you pay for.
This product is perfect for a small space and a small person. It is very compact, especially when compared to other ellipticals. I am short, small and have short arms; for me, this machine fits and works perfectly. If you're seeking something heavy duty, I'd pass. It is a slight bit wobbly, so I would imagine that a heavier person, or someone with longer arms might find it unstable, or the stance too close to the controls.
I have been using my elliptical for several years, daily and know that it had been instrumental in my 40+pound weight loss. I work from home and "ride" it , under my desk, at the easiest setting for 10k steps a day while I work. I love it so much I have purchased additional for people care about and told my other work at home colleagu es all about it.thanks for making a wonderful product
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