This basketball hoop is excellent. Had to take it apart and relocate. Lost the spacers for the hoop and Lifetime rep was so helpful and got me the correct pieces. Thank you for the great service and product.
I bought this portable basketball system for Christmas. When it arrived it was missing some key parts. I figured it got lost along the way during shipping to Hawaii. I contacted customer service and without a fuss they were willing to send the parts. I just received the parts and now happily playing ball. That is what I call great customer service and a willingness to standby their product! I wish more companies would do the same.
I bought this basketball goal for our kids for Christmas. With weather being crazy cold and wet it took a few weeks to start to install. I got the whole dug and post in ground. Instructions said to set 3-4 days so that's what we did. Day 3 I forgot the pole was there and drove over the pole damaging my Tahoe and ruining the pole.:( Kids were devesated and I was upset. I decided to email Lifetime customer service to order replacement, was hoping there was such a thing. Anyway I emailed and got the best news and response ever. I shared my post on social media and hope everyone buys a product from this company. Not only did they have a replacement they are sending it free of charge. I was beyond ecstatic. Thank you so much. We can't wait to play basketball as a family. As for putting it together I did most of the install by myself it wasn't too hard just needed a little more strength in tightening nuts and bolts which my husband helped when he got home. The instructions are easy to follow. (Once again Thank you Randy Customer Service Lifetime Products, Inc)
Called Lifetime to purchase some repair parts for a basketball hoop that was damaged by wind. It was a small dollar amount, they were very helpful. Just charged me a small freight fee and through in the parts in. Figured they would take forever to get them to me, and bam already out for delivery. Great Customer Service!
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