Excellent quality, very easy to assembly. My kids love it. I had a great experience with Lifetime Basketball hoop, and specially with their Customer Service. I had to dissasembly the basketball system during Hurricane Harvey, and lost one of the zinc tubes, and I sent an email to Lifetime asking how could I buy that missing part. They answer inmediately, and sent me the missing piece. I will definetely get Lifetime products again.
We've had this basketball goal for a few years now and it's withstood rainstorms, piles of snow, and high winds. We have 2 small boys, ages 7 and 9, who love to play basketball. We invite neighbors and friends over for friendly games of basketball and we've never had any issues. Then, the base started to leak. I was hesitant as with any limited warranty, there always seem to be "loopholes". That was not the case here. They stood behind their warranty and sent a replacement base free of charge. I was so thankful and appreciative. Tasha was our Customer Service Warranty Rep and she is absolutely awesome. She asks for the appropriate information (receipt or proof of purchase, a few pictures of the damage and of the entire goal (just to be sure that they are sending you the correct replacement part)) and then the item is shipped out promptly. I am so happy with this manufacturer, customer service, warranty coverage, and the product itself. I highly recommend it.
Called Lifetime to purchase some repair parts for a basketball hoop that was damaged by wind. It was a small dollar amount, they were very helpful. Just charged me a small freight fee and through in the parts in. Figured they would take forever to get them to me, and bam already out for delivery. Great Customer Service!
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