We've had this basketball goal for a few years now and it's withstood rainstorms, piles of snow, and high winds. We have 2 small boys, ages 7 and 9, who love to play basketball. We invite neighbors and friends over for friendly games of basketball and we've never had any issues. Then, the base started to leak. I was hesitant as with any limited warranty, there always seem to be "loopholes". That was not the case here. They stood behind their warranty and sent a replacement base free of charge. I was so thankful and appreciative. Tasha was our Customer Service Warranty Rep and she is absolutely awesome. She asks for the appropriate information (receipt or proof of purchase, a few pictures of the damage and of the entire goal (just to be sure that they are sending you the correct replacement part)) and then the item is shipped out promptly. I am so happy with this manufacturer, customer service, warranty coverage, and the product itself. I highly recommend it.
I bought the basketball set as a gift for my so for Xmas but did not set up because of winter in Northeast...so we did in early Spring. One of the hooks on the rim was defective and so I contacted customer service for a replacement and I believe it was Courtney who handled the call...she knew exactly what to do and arranged for a replacement to be sent...and I got a notice of shipment today! She told me it may take about 2 weeks...so I knew when to expect. Quite pleased with the service! Keep up the good work...it is harder to find these days!
This hoop is as basic as it gets but it's worth it. If your kid wants to try basketball but you don't want to spend an arm and a leg, I would recommend this hoop. The assembly is a bit tricky but you'll be satisfied when installed. It's looks nice and is fairly sturdy. The height options are very nice and make it so the unit can be used by anyone.
My son's basketball goal was only 3 months old & damaged in a tornado. You guys got me the correct parts very quickly & we got the little guy playing again quickly. This meant a lot to us. Thank you very much!!!
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