I purchased a basketball goal with a missing part. Customer service was very responsive and helpful. They shipped the part to me free of charge. Very thankful.
We've had this basketball goal for a few years now and it's withstood rainstorms, piles of snow, and high winds. We have 2 small boys, ages 7 and 9, who love to play basketball. We invite neighbors and friends over for friendly games of basketball and we've never had any issues. Then, the base started to leak. I was hesitant as with any limited warranty, there always seem to be "loopholes". That was not the case here. They stood behind their warranty and sent a replacement base free of charge. I was so thankful and appreciative. Tasha was our Customer Service Warranty Rep and she is absolutely awesome. She asks for the appropriate information (receipt or proof of purchase, a few pictures of the damage and of the entire goal (just to be sure that they are sending you the correct replacement part)) and then the item is shipped out promptly. I am so happy with this manufacturer, customer service, warranty coverage, and the product itself. I highly recommend it.
This hoop is as basic as it gets but it's worth it. If your kid wants to try basketball but you don't want to spend an arm and a leg, I would recommend this hoop. The assembly is a bit tricky but you'll be satisfied when installed. It's looks nice and is fairly sturdy. The height options are very nice and make it so the unit can be used by anyone.
Called Lifetime to purchase some repair parts for a basketball hoop that was damaged by wind. It was a small dollar amount, they were very helpful. Just charged me a small freight fee and through in the parts in. Figured they would take forever to get them to me, and bam already out for delivery. Great Customer Service!
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