I bought this basketball goal for our kids for Christmas. With weather being crazy cold and wet it took a few weeks to start to install. I got the whole dug and post in ground. Instructions said to set 3-4 days so that's what we did. Day 3 I forgot the pole was there and drove over the pole damaging my Tahoe and ruining the pole.:( Kids were devesated and I was upset. I decided to email Lifetime customer service to order replacement, was hoping there was such a thing. Anyway I emailed and got the best news and response ever. I shared my post on social media and hope everyone buys a product from this company. Not only did they have a replacement they are sending it free of charge. I was beyond ecstatic. Thank you so much. We can't wait to play basketball as a family. As for putting it together I did most of the install by myself it wasn't too hard just needed a little more strength in tightening nuts and bolts which my husband helped when he got home. The instructions are easy to follow. (Once again Thank you Randy Customer Service Lifetime Products, Inc)
I purchased a basketball goal with a missing part. Customer service was very responsive and helpful. They shipped the part to me free of charge. Very thankful.
We had one part missing you in the portable basketball system and I had called in during the Christmas time. The person who took my call was very helpful. Even though it was the holiday season, I received the part in the next couple of days. That was a very pleasant surprise. The great customer service says a lot about the company and I would not hesitate to buy any of their products.
This basketball hoop is excellent. Had to take it apart and relocate. Lost the spacers for the hoop and Lifetime rep was so helpful and got me the correct pieces. Thank you for the great service and product.
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