Our basketball set was missing the bottom pole. Called service, explained the situation, no hassle and part was here in a week. My boys are thrilled, let the games begin.
I bought a lifetime portable backboard system on April 15th, 2013. The left side of the backboard cracked from a hook shot with a youth sized rubber Spalding basketball from my 9 year old daughter. Lifetime honored the warranty by sending me a new backboard. Keep your receipts and owners manual to have exact date purchase date as well as backboard system product ID. Its OK if you do not have product ID from owners manual because it's also provided on a sticker on the pole of the portable system. Lifetime will honor warranty without receipt as well if you give them the product information from the sticker on the pole. The only issue is Lifetime will warranty the system from the production date and not the purchase date. Production date could be 6 months to a 1 year before purchase date. Save your receipts!! Cheers to Lifetime for honoring their warranty on their products without a hassle.
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