We had one part missing you in the portable basketball system and I had called in during the Christmas time. The person who took my call was very helpful. Even though it was the holiday season, I received the part in the next couple of days. That was a very pleasant surprise. The great customer service says a lot about the company and I would not hesitate to buy any of their products.
I purchased a basketball goal with a missing part. Customer service was very responsive and helpful. They shipped the part to me free of charge. Very thankful.
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