We've had this basketball goal for a few years now and it's withstood rainstorms, piles of snow, and high winds. We have 2 small boys, ages 7 and 9, who love to play basketball. We invite neighbors and friends over for friendly games of basketball and we've never had any issues. Then, the base started to leak. I was hesitant as with any limited warranty, there always seem to be "loopholes". That was not the case here. They stood behind their warranty and sent a replacement base free of charge. I was so thankful and appreciative. Tasha was our Customer Service Warranty Rep and she is absolutely awesome. She asks for the appropriate information (receipt or proof of purchase, a few pictures of the damage and of the entire goal (just to be sure that they are sending you the correct replacement part)) and then the item is shipped out promptly. I am so happy with this manufacturer, customer service, warranty coverage, and the product itself. I highly recommend it.
Called Lifetime to purchase some repair parts for a basketball hoop that was damaged by wind. It was a small dollar amount, they were very helpful. Just charged me a small freight fee and through in the parts in. Figured they would take forever to get them to me, and bam already out for delivery. Great Customer Service!
I bought this basketball goal for our kids for Christmas. With weather being crazy cold and wet it took a few weeks to start to install. I got the whole dug and post in ground. Instructions said to set 3-4 days so that's what we did. Day 3 I forgot the pole was there and drove over the pole damaging my Tahoe and ruining the pole.:( Kids were devesated and I was upset. I decided to email Lifetime customer service to order replacement, was hoping there was such a thing. Anyway I emailed and got the best news and response ever. I shared my post on social media and hope everyone buys a product from this company. Not only did they have a replacement they are sending it free of charge. I was beyond ecstatic. Thank you so much. We can't wait to play basketball as a family. As for putting it together I did most of the install by myself it wasn't too hard just needed a little more strength in tightening nuts and bolts which my husband helped when he got home. The instructions are easy to follow. (Once again Thank you Randy Customer Service Lifetime Products, Inc)
This hoop is as basic as it gets but it's worth it. If your kid wants to try basketball but you don't want to spend an arm and a leg, I would recommend this hoop. The assembly is a bit tricky but you'll be satisfied when installed. It's looks nice and is fairly sturdy. The height options are very nice and make it so the unit can be used by anyone.
If you need further help or information please visit our Online Help Center