Called Lifetime to purchase some repair parts for a basketball hoop that was damaged by wind. It was a small dollar amount, they were very helpful. Just charged me a small freight fee and through in the parts in. Figured they would take forever to get them to me, and bam already out for delivery. Great Customer Service!
This hoop is as basic as it gets but it's worth it. If your kid wants to try basketball but you don't want to spend an arm and a leg, I would recommend this hoop. The assembly is a bit tricky but you'll be satisfied when installed. It's looks nice and is fairly sturdy. The height options are very nice and make it so the unit can be used by anyone.
Our basketball set was missing the bottom pole. Called service, explained the situation, no hassle and part was here in a week. My boys are thrilled, let the games begin.
The basketball hoop came with parts missing. The box had been ripped and then taped back up. It was either shipped that way or it happened during delivery. We had to make a Home Depot visit so the basketball hoop was usable.
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