I bought the basketball set as a gift for my so for Xmas but did not set up because of winter in Northeast...so we did in early Spring. One of the hooks on the rim was defective and so I contacted customer service for a replacement and I believe it was Courtney who handled the call...she knew exactly what to do and arranged for a replacement to be sent...and I got a notice of shipment today! She told me it may take about 2 weeks...so I knew when to expect. Quite pleased with the service! Keep up the good work...it is harder to find these days!
I bought a lifetime portable backboard system on April 15th, 2013. The left side of the backboard cracked from a hook shot with a youth sized rubber Spalding basketball from my 9 year old daughter. Lifetime honored the warranty by sending me a new backboard. Keep your receipts and owners manual to have exact date purchase date as well as backboard system product ID. Its OK if you do not have product ID from owners manual because it's also provided on a sticker on the pole of the portable system. Lifetime will honor warranty without receipt as well if you give them the product information from the sticker on the pole. The only issue is Lifetime will warranty the system from the production date and not the purchase date. Production date could be 6 months to a 1 year before purchase date. Save your receipts!! Cheers to Lifetime for honoring their warranty on their products without a hassle.
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