Overstock.com handled an exchange for me as soon as they were able to determine (by the tracking number) that the item had been mailed. No need to wait until they received it. This crew neck base layer arrived on time and it's beautifully made, comfortable and warm. Packaging is impressive also
Lovely quality, soft wool but the fit was not good for me. (I'm 5'5" 120 lbs) . I bought size small and found the neck too large and the sleeves not tight enough to be able to layer comfortably.
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