Overstock.com Update: Bing Cashback Rewards

Thanks for the constructive comments we received concerning the Bing Cashback Rewards promotion.  We appreciate your feedback; it helps us to improve future promotions.  The Bing Cashback promotion required that the customer go to Bing to take advantage of the cash back deal before moving on to our site to place your order.  There were some links provided by other websites that didn’t qualify for the cash back promotion.  In addition, there were other restrictions in the Microsoft terms and conditions that made some purchases ineligible for cash back.  We offer our sincere apologies to all who placed orders and did not receive the cash back bonus because of these program restrictions.  In the future, we’ll work to make third party restrictions and conditions on eligibility more clear, and to discover earlier than we did, problems with third party sites.  Our goal is always to provide the best possible customer experience. We recognize this may not have happened here, and we will learn from that and improve.  

– Overstock.com Team

 
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Comments

Jul. 30, 2010 at 8:22 PM

Not good enough...you're screwing legit cashback customers and you know it. How about you fulfill your end of the deal instead of scamming everybody with your bait and switch tactics?

Aug. 1, 2010 at 11:45 AM

I am very sure that I went directly to overstock.com from the bing site, no 3rd party site. Please stop blaming the customers. If you cannot afford to pay the cashbacks, why started the program in the first place?

Aug. 1, 2010 at 11:38 PM

Third party links? Is this a joke? I would think OS could come up with a better excuse than this? Does OS think the customers are morons or something? I have no respect for this company anymore.

Aug. 2, 2010 at 10:23 AM

Unscrupulous company. Classic bait and switch, and really, no respect for their customers. Own up to your mistakes and give people the discounts that they were made to believe they were going to receive. Everyone affected should post something here and to every other social media outlet you can think of.

Aug. 2, 2010 at 4:33 PM

I was told I would be given %30 back and followed all of the Bing cash-back rules. I did not use a

Aug. 2, 2010 at 10:01 PM

THE SECOND PARTY AFFILIATE EXCUSE IS NON-SENSE -- THAT'S HOW BING WORKS AND HAS ALWAYS WORKED ON OVERSTOCK UNTIL THE BIG 30% REBATE/CASHBACK. AS A CUSTOMER -- I WOULD NOT TRUST OVERSTOCK AGAIN (NOW AN EX CUSTOMER). I'M OUT ABOUT $140 -- THANKS OVERSTOCK FOR ROBBING ME -- NEVER HAD THAT DONE BEFORE AND I'VE BEEN SHOPPING ON THE WEB FOR YEARS.

Oct. 22, 2010 at 1:07 PM

I used to shop at Overstock. No more. In addition to this ripoff scheme, they often use targeted bait-and-switch "Today's Price" ads. Click the link and you're brought to the Overstock site but the price of the actual item is vastly higher than it was in the ad. CS is no help. They sent me a link to regarding "price changes", and blamed it on the third-party site. Too bad it's Overstock's ad, and I've seen this happen at multiple sites. Change your ad structure Overstock.

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