This stapler is a good stapler, but the reason for the 3 stars is that the staples seem to be the issue since they have been outsourced overseas. In my forum, everyone is starting to go to the DUAX stapler and we found the DUAX staples work flawlessly in this stapler. So, it's not the stapler that has problems it's the staples. Swingline warranty is fabulous, so if they want people to stay with the product they really need to look into the staple issue. My 2 cents.
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