Petite machine, professional model so hoping it will outlast my previous shredders, very heavy machine components demand careful usage with safety in mind, pleased with product.
The shredder performed miserably when I first got it. It would not pull the papers in to the shredder. After a lot of frustration and re-reading the manual and troubleshooting items, I finally called their customer service. They answered immediately, and gave the simple suggestion of wiping down the rollers with a lightly damp towel. After doing that, the shredder has worked as advertised and I am very happy!
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