I have had this product for a few years and it worked very well but now the rubber on the bottom is falling apart and I have been trying to hold it together with tape. Other than that the product has worked very well -- but now it's difficult to use without getting little round pieces of paper all over my desk when the rubber part falls off.
I have never had to go to a product web site to figure out how to get the item to work. What is so mysterious about letting your customers know how to unlock the handle so it can be used? Why not put that on the box or a note on the paper punch. It works great once you find out the secret to unlocking the lever! Seems like an unnecessary step, and a waste of time, for your customers.
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